Add a zero-value item to a Bandcamp order

This action is possible on Ochre in cases where you would like to add a non-promo item to an order and are happy to fulfil it without payment. One such case would be if you want to do an order item exchange of equal or lesser value. 

Before taking this action, please consider whether your goal could be achieved by cancelling the existing order and having the Customer place a new order.

To add a zero-value item to a Bandcamp order in Ochre:

1. Navigate to the order in question within Ochre Admin.

2. Check if any shipments for the order have been created. If they have, you will need to cancel them first. 

   a) Within the white shipment box at the bottom of the page click the shipment ID 'Shipment 0000000'
   b) On the shipment page go to Actions > Cancel. The cancellation will be requested. 
   c) If successful, the shipment will be marked as cancelled

3. In the actions menu in the top right of the order detail page select 'Add physical product'.
4. From there, search for the format you wish to add to the order and select it. Please note that you are currently only able to add formats that are currently in your Bandcamp store catalogue.
5. Select whether you would like to add the item to an existing shipment (this must be a shipment that has not been dispatched already) or create a new shipment.
6. If you want to ship the item in a new shipment, select the warehouse you wish to use for the shipment. Please note that this action is possible even if there is no SKU / stock in the given warehouse, so please check this beforehand.
7. Select the postage method you wish to use for the new shipment. Please be sure to select a postage method that is configured for the selected warehouse.
8. Click 'Add Product' to apply your changes to the order.
9. If the item was placed in a new shipment, create a new shipment to initiate fulfilment.