Cancel an Item from Shopify Order

This action related to removing an unshipped item from a Bandcamp Order being managed via Ochre. 

Please note that while Ochre allows this action, steps also need to be taken on Shopify to cancel the item and manage any refunds due the customer. 

To cancel an item from a Shopify order:

1. Find the order on Ochre, navigate to the order detail page, and verify that the item in question has not yet been shipped.

2. Check if any shipments for the order have been created. If they have, you will need to cancel them first. 

   a) Within the white shipment box at the bottom of the page click the shipment ID 'Shipment 0000000'
   b) On the shipment page go to Actions > Cancel. The cancellation will be requested. 
   c) If successful, the shipment will be marked as cancelled

3. In the actions menu at the top right of the order, select ‘Cancel’. Choose ‘Selected Items’, then select the items you wish to cancel and submit. This will cancel the order items as well as any shipments linked to them.
4. Navigate to Shopify and follow instructions to cancel items from the order there as well, issuing a refund as needed.