SJ
- Total activity 61
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Activity overview
Latest activity by SJ-
SJ created an article,
Place a Shopify order on hold
For Warehouses supporting a hold feature, you can place one or more Shipments on hold as follows.Navigate to the order in Ochre Admin and check the status of the order’s shipments. In order to be h...
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SJ created an article,
Email Customers about Shopify Orders
When there is a need to directly contact Customers about their order, it is necessary to email them directly from Shopify. This includes order updates, delay notifications, etc.The main reason for ...
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SJ created an article,
Change shipping address of a Shopify order
It is possible to change the address where a Shopify order is shipped to. This is typically done at the Customer’s request. At this time, our integration with Shopify doesn’t permit writing back ch...
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SJ created an article,
Add a nonzero value item to a Shopify order
At this time, adding a non-zero value item to a Shopify order (post-purchase) is not possible.This is because:Ochre currently permits only zero-value items to existing orders; andThere is no mechan...
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SJ created an article,
Add a zero-value item to a Shopify Order
This action is possible on Ochre (and sometimes Shopify) in cases where you would like to add a non-promo item to an order and are happy to fulfil it without payment. Example cases would be to do a...
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SJ created an article,
Add a promo item or a credited item to a Shopify order
This action allows you to add a promotional or credited item to a Shopify order. Please note, this is possible on both Ochre and Shopify. Depending on what your goal is (and the way you want the it...
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SJ created an article,
Manage fulfilment groups within a Shopify order
These actions refer to reconfiguring items across fulfilment groups within a Shopify order on Ochre.Navigate to the order in Ochre Admin and check the status of the order’s fulfilment groups. In or...
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SJ created an article,
Exchange a Shopify order item
Both Ochre and Shopify allow item exchanges, but at this time it is not possible to write order changes back to Shopify (or take updates to a Shopify order after ingestion into Ochre). However, it ...
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SJ created an article,
Manage Shopify Bundles
Initially, our Shopify integration will not support the fulfilment of bundles, as additional functionality is required to map a Shopify bundle to the corresponding formats, variants, and respective...
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SJ created an article,
Change the postage method of a fulfilment group (Shopify)
If needed, you can change the postage method used for a given fulfilment group on a Shopify order. When taking this action, we encourage you to check the postage subtotal for the order so you can n...