Place a Shopify order on hold

For Warehouses supporting a hold feature, you can place one or more Shipments on hold as follows.

1. Navigate to the order in Ochre Admin and check the status of the order’s shipments. In order to be held, the shipment must not have been dispatched yet.
2. Click on the shipment pane to navigate to the shipment page
3. Click the Actions button to show the actions menu and select ‘Hold’.
4. The Shipment status will be updated to ‘Hold Requested’ and the shipment will be updated at the warehouse in the background.
5. Once we receive confirmation from the warehouse, the Shipment status will be updated to ‘On Hold’.
6. Repeat the above steps for all shipments on the order. 

When the Order is ready for dispatch, you can ‘unhold’ the order. To do this:

1. Navigate to the order in Ochre Admin and locate any shipments with an ‘On Hold’ status.
2. Click on the shipment card to navigate to the shipment page.
3. Click the Actions button to show the actions menu and select ‘Unhold’.
4. The Shipment status will be updated to ‘Unhold Requested’ and the shipment will be updated at the warehouse in the background.
5. Once we receive confirmation from the warehouse, the shipment status will be updated to ‘New’.
6. Repeat the above steps for all shipments on the order.

For warehouses that do not support hold, these actions will not be available in Ochre Admin.