Manage Shopify orders via Ochre

A number of order actions can be performed via Ochre's native integration with Shopify.

Where possible, we have made order actions possible from Ochre, but a number of actions require handling on Shopify.

The following is an overview of Shopify order management actions, information about whether it is supported, and where the action needs to be completed. This overview includes links to instructions on how to complete each action.

Where an order management action requires steps on both Ochre and Shopify, we generally advise that you complete the Ochre-side actions first, then Shopify. This minimises the chance that an Order is fulfilled before the changes can be completed.

Please note: Ochre staff have no access to your Shopify store, nor the ability to edit, refund, or cancel orders and will never request access.

Order Action	Possible?	Action completed on
Email Customers about Shopify Orders	Yes	Shopify
Change shipping address of a Shopify order	Yes	Ochre and Shopify
Place a Shopify order on hold	Yes	Ochre
Add an nonzero value Item to a Shopify order	No
Add a zero-value item to a Shopify order	Yes	Ochre and Shopify
Add a promo item or a credited item to a Shopify order	Yes	Ochre or Shopify
Manage fulfilment groups within a Shopify order	Yes	Ochre
Exchange a Shopify order item	Yes	Ochre and Shopify
Manage Shopify bundles	No
Change the postage method of a fulfilment group	Yes	Ochre
Change the warehouse of a fulfilment group	Yes	Ochre
Combine Shopify orders	No
Refund or resend a missing or damaged item / order	Yes	Ochre
Cancel a Shopify order	Yes	Ochre and Shopify
Cancel an item from a Shopify order	Yes	Ochre and Shopify